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TA的每日心情 | 开心 2018-12-22 14:03 |
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签到天数: 141 天 [LV.7]常住居民III
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那天看到帖子后,给Leatherman发了封邮件,今天查了下邮箱,4月3号就给我回信了,这速度还是比较快的。厂家的邮件中说,有些主刀在生产时,可能没有打上标记。这么看来,也不一定是维修过,就算是维修,他们也会给换成S30V的主刃的。当然,上家换没换过主刃,就不得而知了。。。
回复的邮件原文如下:
Hello,
Thank you for your email and your interest in Leatherman Tools.
If the knife blade on your tool is not stamped as it should be, you are welcome to return it. If you just purchased it, I suggest returning it to the store where you bought it. If they are unable to take it back, you can send it in to us for warranty and we will repair or replace your tool. Every once in a while a knife blade makes it out without being correctly stamped.
The information on sending your tool in can be found on our website: www.leatherman.com, consumer services; 25 year warranty.
Best regards,
Rachele Avolio
International Customer Service
Leatherman Tool Group, Inc.
rachele.avolio@leatherman.com
“Now you're ready"
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