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TA的每日心情 | 开心 2020-5-2 10:21 |
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签到天数: 8 天 [LV.3]偶尔看看II
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Although the majority of sales go off without a hitch, problems sometimes arise. To assist buyers, we've developed a process for dealing with the following situations:
•If you paid for an item but didn’t receive it
•The item is significantly different from the description in the listing
Item Not Received or Significantly Not as Described process
Click on the links below to jump to that section of the page.
Step 1: Communicate with the seller
Step 2: Open a dispute
Step 3: eBay contacts the seller
Step 4: The seller responds
Step 5: Communicate with the seller
Step 6: The dispute is closed
Step 7: Leave feedback
Step 1: Communicate with the seller
Most problems can be solved by direct communication between buyers and sellers. Communicate with your trading partner to try to resolve the problem. If you attempt to contact the seller by email but don’t receive a response, you can request the seller’s contact information and call them.
If you can’t resolve the problem, use the steps described below.
Step 2: Open a dispute
•Go to eBay’s Resolution Centre to report the issue
•This must be done between 10 and 45 days after the purchase date
•If you paid with PayPal you will need to open a dispute within 45 days of paying for the item to be eligible for PayPal Buyer Protection*
Please note:
•You will need to report the problem on the eBay site where you purchased the item, for example: eBay.com.au or eBay.co.uk
Step 3: eBay contacts the seller
eBay will immediately contact the seller and inform them that you’ve reported a problem with an item. The seller will be encouraged to respond within 10 days.
Step 4: The seller responds
If the seller responds you’ll be notified by email.
Depending on the type of dispute, the seller has the following response options:
•I'd like to communicate with the buyer to resolve this dispute
•I haven't received payment or the payment has not yet cleared
•I already sent the item
•I'd like to offer the buyer a full refund
Step 5: Communicate with the seller
After the seller has responded you can communicate with them directly through the Resolution Centre to resolve the problem.
Step 6: The dispute is closed
You can close the dispute at any time after the issue is resolved.
There are two options when closing the dispute:
•My concerns have been resolved. I want to close the dispute
◦Choose this option if your issues haven been completely resolved
◦You can't re-open a dispute or file another dispute for the same purchase
•My concerns haven't been resolved. I want to report this seller to eBay
◦Choose this option if the seller doesn’t respond within 10 days, or any time after the seller responds
◦eBay Customer Support team will be informed and may take appropriate action.
Please note:
•A dispute can only be open for 90 days after the purchase date
•If you don't close the dispute within 90 days, it will automatically be closed and the seller will not be reported
Step 7: Leave feedback
After you file a dispute, we encourage you to leave feedback for the transaction. Please be honest, fair and factual. This will help make other members aware of your experience and keep eBay a safe place to buy and sell |
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